Products may be eligible for return within 7 days from the date of delivery, subject to the following conditions:

• The item must be unused, unworn, and in original condition.
• All original tags, packaging, and accessories must be included.
• Proof of purchase or order confirmation is required.

The following items are not eligible for return or refund:

• Customized or personalized products
• Products damaged due to misuse or improper handling
• Clearance or final sale items
• Gift cards or promotional items

After verification, we may offer a replacement, exchange, store credit, or refund depending on the case.

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on banks, payment gateways, or card providers.

Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund or store credit may be offered.

Customers may be responsible for return shipping charges unless the return is due to a damaged, defective, or incorrect item delivered by Atelier QA.